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CUSTOMER STORIES
How MH3 Boosted Employee Happiness
and Reduced Absenteeism at a
Global Financial Services Firm
"MH3 helped us reduce absenteeism by 3% in just 6 months, saving over $870,000. Additionally, the company lowered their turnover by 2%, saving $887,335 per year. It's also improved employee morale and created a more positive workplace culture.
I highly recommend MH3.”
CHRO
Global Financial Services Firm
READ THE STORY ↓
BACKGROUND
A global financial services company headquartered in the Netherlands, with a workforce of approximately 1,000 employees, faced significant challenges that were impacting their organizational health. High absenteeism rates of 8% and 15% turnover coupled with low employee engagement and dissatisfaction, were creating financial and cultural strain. Traditional biennial surveys failed to provide actionable insights, leaving leadership uncertain about how to drive meaningful change. Adding to the complexity, a major company-wide restructuring added uncertainty and stress to an already disengaged workforce.
The organization needed a data-driven solution to understand the root causes of employee dissatisfaction and develop targeted interventions to foster a more engaged workforce and reshape its workplace culture.
THE CHALLENGE
01
High Absenteeism:
At 8%, absenteeism rates were impacting the company significantly in lost productivity and additional expenses nearing $2.1 million annually.
02
Low Engagement:
Employees felt disconnected, and traditional surveys failed to capture the depth of their concerns.
03
Uncertainty:
A new organizational strategy introduced stress and instability across the workforce.
04
High Turnover:
The company had around 15% turnover, costing approximately €6,300,000 ($6,465,060) per year.
Recognizing the need for a fresh approach, the company partnered with MH3 to implement a robust employee well-being strategy designed to address their challenge.
SOLUTION
A STRATEGIC SHIFT: FROM REACTIVE TO PROACTIVE SOLUTIONS
To help address these challenges proactively, MH3 introduced its employee well-being platform. This tailored solution focused on frequent and actionable insights:
01
Monthly Mood Measurement:
Monthly mood surveys provided real-time insights into employee sentiment and flagged potential issues early.
02
Baseline Surveys:
Conducted every six months, these surveys captured a broader picture of well-being and employee sentiment.
03
Targeted Interventions:
Department-specific surveys were deployed to address localized issues and focus on areas needing immediate attention.
Through these tools, the company shifted from reactive problem-solving to a proactive approach that emphasized open communication and rapid response to employee concerns.
OUTCOMES
Immediate access to personalized, quality support eliminates barriers to mental healthcare and drives positive clinical outcomes. The financial services firm saw an impact across three key areas.
Within six months of MH3's launch, the firm saw an improvement.
The absenteeism rate, previously at 8%, dropped significantly to 5%, saving the company an estimated $870,000 annually. Employees reported feeling more engaged, with the company’s largest department experiencing an Employee Net Promoter Score (eNPS) increase from 28 to 40—a testament to the improved trust and loyalty among the workforce.
Despite the pressures of reorganization, the company maintained a steady improvement in overall mood scores, rising from 63% to 65%. These results demonstrated that even during times of significant change,
a proactive focus on well-being could drive measurable positive outcomes.
Additionally, the company lowered their turnover by 2%, saving approxinately €840,000 ($887,335) per year.
KEY METRICS
EMPLOYEE ENGAGEMENT
eNPS increased
from 28 to 40, showing stronger employee loyalty and satisfaction.
📊
REDUCED ABSENTEEISM
& TURNOVER
Absenteeism decreased from 8% to 5%, saving the company approximately $870,000 annually. Additionally, turnover decreased from 15% to 13%, saving $887,335 annually.
📉
EMPLOYEE MOOD
Overall mood score rose from 63% to 65%, demonstrating resilience during a period of change.
😊
ACTIONABLE INSIGHTS
Data-driven solutions allowed targeted interventions, fostering
trust and psychological safety.
💡
TAKEAWAY
Proactive Data-Driven Interventions:
MH3’s frequent mood tracking empowered the firm to address issues before they escalated, driving tangible results to the bottom line.
Cost Savings Through Absenteeism Reduction and Turnover Reduction:
The proactive intervention led to reduced absenteeism which helped the firm with significant financial benefits, cost savings and fostering a healthier work environment. Additionally, the company successfully lowered turnover, further contributing to overall cost savings.
Building Trust Through Transparency:
Employees felt heard and supported, leading to a stronger, more engaged workforce.
Financial Sector
Industry
Large-size
Company Size
6 months
Time Period
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OUR APPROACH
To address these challenges, the company implemented MH3’s data-driven well-being platform, which combines frequent mood measurement, baseline surveys, and targeted departmental insights.
Monthly mood tracking to provide consistent, real-time insights into employee sentiment.
Baseline surveys every six months to identify trends and monitor progress.
Department-specific surveys to tackle unique issues as they arose.
A cultural shift toward open communication and addressing employee concerns with greater speed.
04
01
02
03
Key actions included:
